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Contact Us
CONTACT:
Phone: 0412807794
Email: info@loveadog.com.au
We're happy to answer questions or help you with returns.
Please fill out the form below if you need assistance.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We currently ship Australia Wide. If you are outside of Australia we are happy to work out a shipping quote for you. Please keep in mind that some products may not be able to be shipped to certain international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full dollars.
Be assured that we aim to post out your purchase/s promptly and are generally posted out within 24 - 48 hours after receipt of your cleared payment.
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